Do you sell Tbaytel phones and plans?

  • Touch Unwired has all the Tbaytel products you want – Cell phones and Plans, Internet, Tbaytel TV, along with the accessories and tech support you need.

Are your prices the same as Tbaytel’s?

  • Yes, we are Tbaytel’s largest authorized dealer with 3 locations and all of our phone and plan pricing is exactly the same.

How do I transfer my data from my old phone to my new one?

Samsung iPhone

How do you set up/access voicemail?

  • If you are within the Thunder Bay network service area simply dial 626-9999 to access your voice mailbox, from either your cell phone or your landline. From your HSPA cell phone simply hold down the “1” key while you are anywhere on the Tbaytel wireless network.
  •  From outside of the network access your voice mailbox by calling 1-888-847-0936.
  •  The first time you access your voice mailbox you will be required to enter your temporary password (which is your 10-digit telephone or cell phone number, depending on whether you are setting up your home phone or cellular voicemail.) You will then be prompted to choose a new password which must be between 4-19 digits in length. When you are finished entering the new password press “#”. You will be prompted to re-enter your new password then press “#” again to confirm. You will then be prompted to record your name, then to press “#” to confirm it. This completes the setup of your new mailbox.

How do I add minutes to the prepaid phone I bought at TOUCH Unwired?

  • You can add minutes to your phone Online or via Phone with a credit card number, or by purchasing a prepaid ticket from TOUCH Unwired.
  • IN-STORE – come into any of TOUCH Unwired’s 3 locations and purchase all the minutes you need
  • PHONE – from your prepaid phone dial #8255, from a landline call 807-631-0997 and follow the prompts
  • ONLINE- visit

How long is the warranty on his cell phone, and what does the warranty cover

  • Cell phones have a one-year manufacturer’s warranty that covers hardware failure. Warranties do not cover broken or water damaged equipment.

Where can I pay my Tbaytel bill

  • Cash payments can be made at your bank
  • Bills can be paid online by visiting
  • Bills can be paid with a credit card by calling 623-4400 or 1-800-264-9501
  • Cheques can be mailed to Tbaytel, Box 10074, Thunder Bay, Ontario P7B 6T6
  • iTunes Backup and Restore Instructions

Download Instructions (PDF)